We offer a range of services tailored to meet your needs, with cost savings at the core of everything we do. These include -

Property Marketing and Advertising

• Professional photography and 360-degree virtual tours

• Listing on major holiday rental platforms (Airbnb, Booking.com, etc.)

• Targeted social media marketing and advertising campaigns

• Seasonal pricing and promotions to maximize bookings

1. Guest Communication and Booking Management

   • 24/7 guest communication and support

   • Managing booking inquiries, confirmations, and cancellations

   • Handling special requests and guest preferences

   • Managing check-in/check-out schedules and instructions

2. Cleaning and Housekeeping Services

   • Regular cleaning and laundry services between guest stays

   • Deep cleaning and property refreshes between longer stays

   • Stocking essentials (toiletries, linens, etc.) for guests

   • Ensuring the property is guest-ready at all times

3. Property Maintenance and Repairs

   • Regular property inspections to ensure it’s in top condition

   • Coordinating routine maintenance and repairs

   • 24/7 emergency repair services

   • Pool, garden, and exterior maintenance (if applicable)

4. Guest Check-In/Check-Out Management

   • Self-check-in options (keyless entry, lockboxes) or personal check-ins

   • Welcoming guests and providing property orientations

   • Handling guest check-out procedures, including inspections and inventory

5. Guest Experience and Satisfaction

   • Providing concierge services (local recommendations, bookings, etc.)

   • Managing guest reviews and feedback

   • Ensuring a seamless and high-quality experience for guests to encourage repeat bookings

6. Revenue and Pricing Optimization

   • Dynamic pricing based on market trends, seasonality, and occupancy rates

   • Offering competitive rental rates while maximizing profitability

   • Monitoring and adjusting rates for maximum occupancy

7. Legal and Compliance Management

   • Ensuring compliance with local short-term rental laws and regulations

   • Handling necessary permits, licenses, and insurance

   • Managing guest agreements and booking terms and conditions

8. Inventory Management

   • Monitoring and replenishing property inventory (appliances, furniture, kitchenware, etc.)

   • Ensuring high-quality standards for furnishings and décor

9. Financial Management and Reporting

   • Rent collection and financial transactions for short-term stays

   • Providing detailed financial reports for owners (income, expenses, occupancy rates)

   • Managing security deposits and guest refunds if needed

10. Damage Control and Security

    • Conducting regular inspections to avoid or address any damage

    • Handling any damages or disputes with guests in a professional manner

    • Providing security services or monitoring for guest safety

11. Booking and Cancellation Management

    • Managing cancellations, refunds, and re-bookings

    • Offering flexibility for guest changes while protecting owner interests

    • Optimising booking calendars to minimize vacant periods